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Transfer Your Personal Space

Your Personal Space is the organization automatically created for your individual use (see Manage Your Organization).

If you need to move on to a different account (for example after changing your professional email, or to consolidate your trials and subscriptions under another existing account), you can request a Personal Space Transfer.

⚠️ Only the subscriptions attached to your personal space (product trials, connected services, etc.) are transferred. The target account must already exist in XTM Hub.

What Gets Transferred

  • All service subscriptions currently attached to your personal space are moved to the destination account's personal space.
  • Your organization membership(s), profile information, and any organization-scoped data are not affected.

Requesting a Transfer

  1. Open your Profile page.
  2. Scroll to the Danger Zone at the bottom, under Transfer of personal space.
  3. Enter the email address of the account you want to transfer your subscriptions to.

The destination account must already exist and have its own personal space. If the email doesn't match an existing personal space, nothing happens: no error and no email is sent, to avoid revealing whether an account exists.

  1. Click Transfer.
  2. Confirm your intent in the dialog that appears.

An email is then sent to the destination account, and your request stays pending until it is confirmed; nothing is transferred yet.

Confirming a Transfer (as the Recipient)

  1. Open the email titled "Confirmation of Personal Space Transfer in XTM Hub" received from XTM Hub.
  2. Click Confirm Transfer.
  3. Log in if you're not already authenticated. You'll be redirected back to the confirmation page automatically afterward.
  4. The transfer completes automatically once the page loads, and you're redirected to the XTM Hub app.

⚠️ Only the account the transfer was addressed to can confirm it. If the confirmation link is opened by a different, logged-in account, the request is rejected.